Support

Support

Frequently Asked Questions

Please e-mail wph@wesleyan.org for all technical-related questions. A representative will respond to your question within 24 hours.

Content is added to our e-book program on a regular basis. If you don't see the title you're looking for now, it may be available soon, so stay tuned. You can also email us with your requests.

Click on the "Change Password" link at the top of the page.

Click on the "Login" link on the top right of the e-bookstore home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account.

Yes. After logging into our online eBook store, visit the download center where you can download purchased titles. If using a iPhone®, iPad®, or iPod®, make sure that you have downloaded an eBook reader, such as iBooks® or Stanza.

Yes. Using any compatible eBook reader. If you are downloading an ePub file to an iPad®, iPhone®, or iPod® make sure you have an app for reading ePub files such as iBooks or Stanza.

Our eBooks can be viewed on any computer or hand-held device that is equipped with Adobe Flash Player.

A charge will immediately appear on your credit card statement under the name "Sheridan Books".

Adobe Flash Player is software for viewing animations and movies using computer programs such as a Web browser.

Adobe Flash is the authoring environment and Flash Player is the "virtual machine" used to run Flash files, but in colloquial language these have become mixed: "Flash" can mean the authoring environment, the player, or the application files.

Flash Player is not only the most widely distributed piece of software on the Internet today, it's also one of the most secure. Given that Flash Player is in use by millions of internet users, Adobe invests considerable effort in keeping Flash Player safe and secure.

Downloaded offline content can be read using any E-Reader compatible device. Purchasing and reading our eBooks online requires a live Internet connection and an Internet browser with the Adobe Flash Player plug-in installed. Flash Player is a cross-platform application that delivers rich content to over 99% of Internet users.

If you are interested in print versions of any of the titles in our e-book program, please visit www.wphonline.com.

Not at this time. To purchase print editions of WPH titles, visit www.wphonline.com.

Your purchase entitles you to view and interact with WPHeBooks.com content either online at www.WPHeBooks.com, or offline with a E-Reader.

Intro to ePub

The term eBook refers to an electronic version of a printed book. eBooks can be read on a variety of devices in addition to eReader software on devices such as mobile phones and personal computers. The most important consideration when purchasing an eBook is what device you intend to purchase the eBook for. eBooks in ePUB and PDF format may be read on several eReader devices (Sony Reader, B&N Nook for example). The Amazon Kindle® uses the MobiPocket file format. All Apple devices with the Stanza app installed will automatically download eStore files.

eReader devices are hardware devices that function primarily to display eBooks.

eReader software is a program that allows the reading of eBooks (or non-native eBook formats) on additional hardware devices, such as personal computers or mobile phones.  An example of eReader software is the free Stanza app which is designed to read ePUB format books on Apple devices.  Stanza 3.0.3 will also read eBook PDF files, but PDFs are not optimized for small screens, so the reading experience on handhelds may be inferior to the experience with ePUB.

The eBook format you choose must be compatible with your eReader device or the eReader software you wish to use. For further instructions by device, please see our eReader Device Hardware Guide. ePub formats can be read on your computer in one of many free programs (Adobe® Digital Editions, Stanza, etc.).

Apps (such as Stanza, Bluefire, and iBooks) are available to allow you to read your purchased title online on your Apple iPhone®, iPad®, or iPod touch®, see our eReader Software Guide.

ePub formats can be read online on a computer or handheld device using the Mozilla Firefox browser add in download for free.

Apps (such as Aldiko) are available to allow you to read your purchased title online on your Android, see our eReader Software Guide.

Software Guide

The eBook format you choose must be compatible with your computer, handheld device, or eReader operating system, and the reader software you use.

Reader Apps Compatible with iPhone®, iPad®, and iPod®touch

Stanza App - Is a free app compatible with iPhone®, iPad®, and iPod®touch that supports DRM free eBooks and requires iPhone OS 4.0 or later. These devices will automatically launch Stanza for direct download when ePUB or PDF books are purchased from our eStore.The app is designed to read ePUB format books. Stanza 3.0.3 will also read eBook PDF files, but PDFs are not optimized for small screens, so the reading experience on handhelds may be inferior to the experience with ePUB.

iBooks App - Is a free app compatible with iPhone®, iPad®, and iPod®touch that supports DRM free PDF and ePub formats. Some PDF documents may not be compatible.

Bluefire Reader App - Is a free app compatible with iPhone®, iPad®, and iPod®touch that supports DRM free and Adobe eBook DRM protected PDF and ePub formats.

Adobe Digital Editions - Is a free app compatible with iPad® that supports DRM free and Adobe eBook DRM protected PDF and ePub formats.

Reader Apps Compatible with Android

Aldiko - Is a free app compatible with the Android that supports DRM free and Adobe eBook DRM protected PDF and ePub formats.

Some Computer and Handheld Based Readers By Format

PDF - Is readable offline on computers and handheld devices using Adobe Reader (download for free). PDF can also be read by many web browsers with Adobe add-ins.

ePUB and PDF - Are readable on computers and handheld devices using Adobe Digital Editions (download for free).

ePUB can also be read on several mobile reading devices (Sony Reader, B&N Nook), and using the Mozilla Firefox browser add-in ePUB reader.

Offline content may also be read using any eReader compatible device, see eReader Device Hardware Guide.

Hardware Guide

eReader Hardware Guide

eBooks in ePub format may be read on several dedicated mobile reading devices (Sony Reader, B&N Nook for example). The Amazon Kindle uses the MobiPocket file format.

All Apple devices with the Stanza app installed will automatically download ePub files.

Click here for a detailed list of eBook PDF and ePub supported devices.

For more information on what software is required to view your purchased book on a computer, eReader, or handheld device see our eReader Software Guide.